Poe Town Road
Frequently Asked Questions
| If I pick my books up from the library, how do I return them? | |
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Simply bring the books back in and return them to the circulation desk, be sure to tell the clerk that the books are from the mailbox library. |
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| My shipping container doesn’t have a label, what do I do? | |
| Contact the mailbox librarian for instructions. | |
| Why did I not receive the books I requested? | |
| You may have marked YES for substitutions on your order card; this allows us to substitute in other books if the ones you requested are not available. | |
| I have ordered books recently, why have I not received them? | |
| Contact your mailbox librarian for shipping status. | |
| What if my books are overdue, will I have to pay late fees? | |
| Yes, there is a small charge of $.05 per day per item. | |
| What if my books are damaged when I receive them? | |
| Contact the mailbox librarian immediately to report the damages. | |
| I have lost my catalog; can I get a new one? | |
| Yes, simply request one either by mail, phone, or on-line. | |
| When can I come by the library to request books? | |
| You may pick-up books from the mailbox library on the following days: Tuesdays, Wednesdays, and Fridays between the hours of 9:00 am & 4:30 pm. | |
| If I have a Grundy PO Box am I still eligible for this service? | |
| Yes, you may pick items up from the mailbox library, however they cannot be shipped to your PO Box. | |